User Guide

Review our user guides to learn about the system and how to deal with any problems you may encounter. If you have not received your user account details or are having problems logging in, please email our support team on or use our website feedback page. We aim to respond within 2-3 working days. If you include a phone number we can arrange to call you back at an agreed time. Please remember to tell us if you change your registered email address so we can keep you updated with our latest news.


My Diabetes My Way - Frequently Asked Questions

My Diabetes My Way Mobile App Setup

This user guide will demonstrate how to set up the My Diabetes My Way app on an Apple or Android device.